Plans change. Here's how cancelling a BlueCar booking works.
Cancelling before your rental starts
- 7 or more days before pickup (exactly 7 days counts): your $350 booking deposit is refunded. We start the refund right away; how long it takes to reach you depends on your payment method and your bank.
- Less than 7 days before pickup: the $350 booking deposit is non-refundable.
Ending a rental early
Once your rental has started, we don't give refunds for unused days unless special circumstances apply. If something unexpected comes up, call us and we'll look at your situation.
How to cancel or change a booking
Contact us any time, day or night, by phone, text or email. The date and time we receive your cancellation, in Boston time, is the one we use for the 7-day window.
- Phone or text: (617) 655-6529
- Email: rent@bluecarboston.com
To change your dates or car instead of cancelling, get in touch and we'll work it out based on availability.